Terms & Conditions

1. Accepting these terms

These Terms & Conditions are an agreement between you and Nur Live - Live Chat & Party, also shown as "Nur Live", developed by Nur Live ("we", "us"). They cover your use of the Nur Live app, website and related services (together, the "Service"). By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Who can use the app

• You must be at least 18 years old, or the age of legal majority where you live if that is higher.
• You must be legally allowed to use the Service under the laws that apply to you.
• You must not have been banned from the Service before.

We may ask you to confirm your age and may close any account we believe belongs to someone under 18.

3. Your account

• Give accurate information and keep it up to date.
• You are responsible for everything done through your account. Keep your sign-in method secure and do not share it.
• One person, one account, unless we have agreed otherwise in writing. Do not sell, rent or transfer your account.
• Tell us straight away if you think someone else has used your account.

4. Community rules

Nur Live is a place to meet people and have fun. To keep it safe, you must not use the Service to share, broadcast, or encourage any of the following:

• Sexual content — nudity, sexual acts, sexual solicitation, or sexually suggestive behaviour.
• Anything involving minors — any sexual or exploitative content involving a person under 18, or allowing a minor to appear on your broadcast. Child Sexual Abuse and Exploitation is strictly prohibited and reported to the authorities. See our Child Safety Standards.
• Harassment and hate — bullying, threats, stalking, or attacks based on race, ethnicity, religion, gender, sexual orientation, disability or nationality.
• Violence and dangerous acts — violent or graphic content, self-harm, or encouraging dangerous behaviour.
• Illegal activity — drugs, weapons, gambling, human trafficking, or any activity that breaks the law.
• Fraud and scams — impersonation, fake giveaways, phishing, asking users to pay outside the app, or misleading anyone for gain.
• Spam — repeated unwanted messages, advertising, or promoting other apps and services without our permission.
• Privacy violations — sharing someone's private information, pictures or recordings without their consent.
• Abuse of the Service — hacking, reverse engineering, using bots or modified apps, exploiting bugs, manipulating rankings, or interfering with rooms and other users.
• Copyright infringement — broadcasting music, video or other material you do not have the right to use.

If you see something that breaks these rules, use the report option on the user's profile or in the room.

5. Your content

You keep ownership of what you create and share on Nur Live: your broadcasts, messages, pictures and profile ("Your Content").

By sharing Your Content you give us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display and distribute it for the purpose of operating, promoting and improving the Service. This licence ends when Your Content is deleted, except where it has been shared with others who have not deleted it or where we must keep it by law.

You confirm that you have all the rights needed to share Your Content and that it does not break these terms or anyone else's rights. You alone are responsible for it.

6. Diamonds, gifts and store items

• Virtual items. Diamonds, gifts, frames, entry effects, themes, VIP packages and similar items are a limited licence to use a digital feature inside the app. They are not money, have no cash value outside the Service and cannot be transferred or exchanged except as the app allows.
• Purchases are final. Except where the law requires otherwise, virtual items are not refundable once they have been delivered to your account or used.
• Gifts. Sending a gift is a voluntary act. It cannot be undone and does not entitle you to anything from the person who receives it.
• Prices and availability may change at any time. Time-limited items expire as shown in the app.
• Fraud. Balances obtained through fraud, chargebacks, exploits or unauthorised sources may be removed, and the accounts involved may be closed.
• If your account ends. Unused virtual items are lost when an account is deleted or permanently banned for breaking these terms.

7. Hosts, agencies and earnings

• Approved hosts may earn from gifts they receive, under the rates and rules shown in the app or agreed with their agency. Rates, levels and targets may change.
• Hosts and agencies are independent. Nothing in these terms makes you our employee, partner or agent.
• Withdrawals are subject to minimum amounts, verification, review and the payment methods we offer. We may delay or refuse a withdrawal while we investigate suspected fraud or a breach of these terms.
• Earnings connected to content that broke these terms, or to fraudulent or self-dealing gifts, may be cancelled.
• You are responsible for any taxes on what you earn.

8. Resellers

Diamonds may be sold by resellers we have authorised. Buy only from resellers listed inside the app. We are not responsible for money paid to anyone else, or for arrangements you make outside the Service.

9. Moderation and enforcement

We may review content and activity, by automated means and by people, to keep the Service safe. If we believe these terms have been broken we may, without notice:

• remove content, end a broadcast or remove you from a room;
• mute, restrict, suspend or permanently ban your account or device;
• cancel earnings, rewards or balances linked to the breach;
• report the matter to law enforcement.

If you think we made a mistake, contact us and we will review it.

10. Our intellectual property

The Service, including its software, design, logos, gifts, animations and other content we provide, belongs to Nur Live or its licensors. We give you a personal, non-transferable, revocable licence to use the app for its intended purpose. You may not copy, modify, distribute, sell or reverse engineer any part of it.

11. Third-party services

The Service relies on third parties, such as sign-in providers and real-time communication providers, and may contain links to other sites. We are not responsible for services we do not control, and your use of them is subject to their own terms.

12. Disclaimers

The Service is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free or secure, or that content from other users is accurate or appropriate. You use the Service, and interact with other users, at your own risk. Be careful about sharing personal information or meeting people you know only from the app.

13. Limitation of liability

To the fullest extent the law allows, Nur Live is not liable for indirect, incidental, special or consequential losses, for lost profits or data, or for the conduct or content of other users. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law. You agree to compensate us for losses and costs that result from your breach of these terms or your misuse of the Service.

14. Ending your use

You may stop using the Service at any time and may ask us to delete your account — see Delete account. We may suspend or end your access at any time if you break these terms, if we are required to by law, or if we stop offering the Service. Sections that by their nature should continue, such as those on content licences, virtual items, disclaimers and liability, continue after your account ends.

15. Changes to these terms

We may update these terms. The effective date at the top shows the latest version, and we will tell you in the app about significant changes. Continuing to use the Service after a change means you accept the updated terms.

16. Contact us