Nur
Your data
Delete your Nur Live account
How to request deletion
- Send an email to [email protected] with the subject Delete my Nur Live account.
- Include your Nur Live user ID (shown on your profile in the app) and the email address or phone number you sign in with.
- Send it from the email address linked to your account if you can. Otherwise we will ask a question or two to confirm the account is yours.
- We confirm by email and delete the account within 30 days.
What is deleted
- Your profile: name, photo, album, bio, gender, date of birth and country
- Your sign-in link (Google, Facebook or phone number)
- Your followers, following and friends lists
- Your private messages
- Your level, ranking history and store items
- Any remaining diamonds and unused virtual items
- Your device and notification tokens
What we keep, and for how long
| Data | Why | How long |
|---|---|---|
| Transaction, gift and withdraw records | Accounting, tax and fraud-prevention obligations | As long as the law requires, then deleted |
| Records of bans and serious violations | To stop banned users from returning | While needed for safety |
| Backups | Disaster recovery | Overwritten automatically within 30 days |
These records are kept separately from your profile and are not used for any other purpose.
Before you go
- Deletion is permanent. We cannot restore the account, its followers or its balance afterwards.
- Withdraw first. If you are a host with earnings you are entitled to withdraw, request the withdrawal before asking for deletion.
- Want to delete only some data? Tell us what you would like removed — for example your album or messages — and we will delete just that and keep your account.
Questions
Email: [email protected]
See also our Privacy Policy.