Child Safety Standards

1. Our standards

Nur Live - Live Chat & Party (“Nur Live”), developed by Nur Live, is a live streaming, voice room, chat and social app. Child Sexual Abuse and Exploitation (CSAE) is explicitly prohibited. These standards apply to everything on the service — live broadcasts, voice rooms, guest seats, private chats and calls, posts, comments, profile pictures, names and gifts.

The following is strictly prohibited:

• Any child sexual abuse material (CSAM), in any form — photos, videos, live streams, drawings, AI-generated or edited images, links or files.
• Sexualising a minor in any way, including comments, captions, gifts or emojis aimed at a minor.
• Grooming: building contact or trust with a minor for sexual purposes, or asking a minor for images, video, a meeting or private contact.
• Sextortion, threats or pressure against a minor.
• Trafficking, selling or advertising a minor, or offering access to one.
• Allowing a minor to appear on your live, take a seat in your room, or use your account.
• Sharing, asking for or pointing to such content elsewhere (other apps, websites or groups).

Breaking these standards leads to permanent removal from Nur Live. It is never allowed, whatever the reason, and no warning is given first.

2. Adults only

You must be at least 18 years old to use Nur Live. We do not knowingly allow anyone under 18 on the service. If we learn that an account belongs to a minor, we close it and delete its information, as described in our Privacy Policy and Terms & Conditions.

3. How to report

In the app — open the person's profile, the live or room, the post or the chat, tap Report and choose “Violation of child safety”. You can add details. Reports are private: the person you report is not told who reported them.

By email — write to [email protected] with the subject “Child safety report”. Please include the user ID, room ID or a description of where you saw it, and the time. Do not send the material itself — describing it is enough.

If a child is in immediate danger, contact your local police or emergency number first.

4. What we do

• Child safety reports have their own report reason and are reviewed by our moderation team as a priority.
• Content that breaks these standards is removed and live broadcasts or rooms are closed.
• The accounts involved are permanently banned, and their devices can be blocked so they cannot create new accounts.
• We keep the relevant records securely, only for as long as needed to report and support investigations.
• Confirmed CSAM is reported to the National Center for Missing & Exploited Children (NCMEC) and to the relevant law enforcement authorities in the country concerned, including Bangladesh.
• We cooperate with law enforcement requests made through proper legal channels.

5. How we prevent harm

• An 18+ age requirement in our Terms, with accounts of minors closed when we learn of them.
• Moderators and monitors who can watch, warn, remove and ban in live broadcasts and rooms in real time.
• Block and report tools available to users in the app.
• Regular review of reports and of these standards as the app changes.

6. Compliance with the law

Nur Live complies with applicable child safety laws and regulations, including the laws of Bangladesh where we operate and of the countries where the app is available. These standards follow the Google Play Child Safety Standards policy.

7. Child safety contact