Nur Privacy Policy
In short
- We collect what is needed to run a live streaming and voice room app: your account details, what you post and send, and basic device information.
- Camera and microphone are used only while you are live or on a seat in a room.
- We do not sell your personal information.
- You can ask us to delete your account and data at any time — see Delete account.
- Nur Live is for adults only. You must be 18 or older.
1. Who we are
Nur Live - Live Chat & Party (also shown as "Nur Live"; "we", "us"), developed by Nur Live, is a social app for live video streaming, voice party rooms, chat and virtual gifting. This policy explains what information we collect when you use the app and our website, why we collect it, and what you can do about it.
By creating an account or using the app you agree to this policy. If you do not agree, please do not use Nur Live.
2. Information we collect
Information you give us
| Category | Examples |
|---|---|
| Account | The identifier, name, email address or phone number and profile photo provided by Google Sign-In |
| Profile | Display name, photo, album pictures, gender, date of birth, country and bio you add |
| Content | Live video and audio you broadcast, messages you send in rooms and private chat, posts, comments and pictures you upload |
| Transactions | Diamonds you receive, gifts you send and receive, store items you buy, withdraw requests and the payout details you enter for them |
| Support | Reports you file about other users and messages you send to our support team |
Information collected automatically
| Category | Examples |
|---|---|
| Device | Device model, operating system version, app version, language and a push notification token |
| Usage | Rooms you join, how long you stay, who you follow, features you use and when |
| Network | IP address, from which we estimate your country and city-level region |
| Diagnostics | Crash reports and performance data that help us fix problems |
We do not collect your contacts, your call history or your SMS messages.
3. App permissions
The app asks for a permission only when a feature needs it. You can refuse, and you can change your choice later in your device settings. The feature that depends on it will not work without it.
| Permission | Why it is used |
|---|---|
| Camera | To broadcast video when you go live or take a video seat, and to take a profile picture |
| Microphone | To send your voice when you go live or sit on a seat in a room |
| Photos and media | To let you pick a picture for your profile, album, room cover or a post |
| Notifications | To tell you about messages, followers going live and account activity |
| Location | To show rooms and people relevant to your region. It is optional |
Camera and microphone are active only while you are broadcasting or on a seat. A notification stays visible while they are in use in the background.
4. How we use information
- To provide the service — create and secure your account, connect you to live rooms, deliver messages and gifts, and keep balances and transaction records.
- To keep the community safe — detect and act on fraud, spam, harassment, underage use and other breaches of our Terms, and respond to reports.
- To operate rankings and rewards — calculate levels, leaderboards and host or agency earnings.
- To communicate with you — send notifications you have allowed and reply to your support requests.
- To improve the app — understand which features are used, measure performance and fix crashes.
- To comply with the law — meet legal obligations and enforce our rights.
We do not use your personal information for automated decisions that have legal effects on you.
5. How we share information
We do not sell your personal information. We share it only in these cases:
- With other users. Your profile, your live broadcasts, what you say and send in a room, gifts you send, and your rank and level are visible to other users. Private messages are visible to the people in that conversation.
- With service providers who process information for us under contract, listed in the next section.
- With your agency. If you join an agency as a host, that agency can see your hosting activity and earnings.
- For legal reasons. When the law requires it, or when it is necessary to protect the safety, rights or property of our users, the public or Nur Live.
- In a business transfer. If the service is merged, acquired or sold, your information may be transferred as part of that, under the same protections.
6. Service providers
| Provider | Purpose | Information involved |
|---|---|---|
| Google Firebase | Sign-in, push notifications, crash reports and usage analytics | Account identifier, device and diagnostic data |
| Google Sign-In | Letting you log in with your Google account | Name, email address and profile photo from that account |
| Agora and AppLooma | Carrying real-time video, voice and room messages | Audio, video and message streams, IP address |
| Hosting and network providers | Running our servers and delivering content | All information stored by the service |
These providers handle information under their own privacy policies and may process it in countries other than yours.
7. How long we keep it
- Account and profile — for as long as your account exists.
- Live video and voice — streamed in real time and not recorded or stored by us, unless a stream is reviewed because of a report.
- Messages — until they are deleted or your account is deleted.
- Transaction and withdraw records — kept after account deletion for as long as accounting, tax and anti-fraud rules require.
- Safety records — records of bans and serious violations may be kept to stop banned users from returning.
8. Security
All traffic between the app and our servers is encrypted in transit. Every request is signed so it cannot be forged or replayed, access to administrative tools is limited by role, and sensitive credentials are stored encrypted. No system is perfectly secure, so we cannot guarantee absolute security. Please keep your sign-in account safe and tell us at once if you think your account has been misused.
9. Your choices and rights
- See and correct your profile information in the app at any time.
- Block and report other users from their profile or inside a room.
- Turn off notifications in the app or in your device settings.
- Withdraw a permission (camera, microphone, photos, location) in your device settings.
- Request a copy of your information, or ask us to correct or delete it, by contacting us.
- Object or complain. Depending on where you live, you may have the right to object to certain processing and to complain to your local data protection authority.
We answer requests within 30 days. We may need to confirm that you own the account before acting.
10. Deleting your account
You can ask us to delete your account and the personal information linked to it at any time. The steps are on the Delete account page. Deletion is permanent: your profile, followers, messages, level and any remaining diamonds are removed and cannot be restored.
11. Children
Nur Live is intended only for people aged 18 or older. We do not knowingly collect information from anyone under 18. If we learn that a user is under 18, we close the account and delete the information. If you believe a minor is using the app, please contact us. See our Child Safety Standards.
12. International transfers
Our servers and service providers may be located outside your country. When your information is moved across borders we take reasonable steps to make sure it stays protected as described in this policy.
13. Changes to this policy
We may update this policy as the app changes. The effective date at the top shows the latest version. If a change is significant we will tell you in the app before it takes effect. Continuing to use Nur Live after a change means you accept the updated policy.
14. Contact us
Questions or requests about your privacy:
Email: [email protected]
Website: nurlive.party